We at Max World strive to satisfy all our customers and do our best to serve them. If any product you purchased is damaged or incorrect, you can return your product. The product must be returned to Max World in a condition that can be resold and unused. The item must be in its original packaging and returned with any accessories or free gifts. Once we receive the product for inspection and care, we will send you an email or a text message to inform you that we have received your product. We will also notify you of approval or rejection of the refund request if the product arrives in a non-original condition. The refund process will take 7 - 14 working days, and the credit will be automatically returned to the credit card or original payment method within a certain number of days according to your bank's policies. Exchanges and returns can be made within 7 days from the date of receipt if the consumer wishes, and the shipping and return costs are borne by the customer. Return conditions? - The product must be in its original condition. - The product does not match the written specifications.